Read e-book online Advances in Information Systems and Technologies PDF

By Olivier Gendreau, Pierre N. Robillard (auth.), Álvaro Rocha, Ana Maria Correia, Tom Wilson, Karl A. Stroetmann (eds.)

ISBN-10: 3642369804

ISBN-13: 9783642369803

ISBN-10: 3642369812

ISBN-13: 9783642369810

This e-book features a number of articles from The 2013 global convention on info structures and applied sciences (WorldCIST'13), an international discussion board for researchers and practitioners to offer and speak about the latest concepts, developments, effects, reports and issues within the numerous views of data platforms and Technologies.

The major themes lined are: details and data administration; Organizational types and data platforms; clever and selection help structures; software program platforms, Architectures, functions and instruments; laptop Networks, Mobility and Pervasive structures; Radar applied sciences; and Human-Computer Interaction.

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Bridging communities of practice with information technology in pursuit of global knowledge sharing”. Strategic Information Systems 12, 71–88 (2003) 12. : Knowledge management system architecture: a bridge between KM consultants and tecnologists. International Journal of Information Management 24, 87–98 (2004) An Electronic Learning System for Integrating KM and Alumni Systems 21 13. : Knowledge sharing in an emerging network of practice: the role of a knowledge portal. European Management Journal 23(3), 300–314 (2005) 14.

Macmillan, New York (1997) 17. : Intellectual capital and business performance in Malaysian industries. Journal of Intellectual Capital 1(1), 85–100 (2000) 18. : Overview intellectual capital and the capital market: the Circulability of Intellectual Capital. Accounting, Auditing & Accountability Journal 16(1), 18–30 (2003) 19. : Making sense of intellectual capital designing a method for the valuation of intangibles. Butterworth-Heinemann, Oxford (2004) 20. : Is a company’s intellectual capital performance and intellectual capital disclosure practices related?

It is interesting to note that none of the respondents have identified other categories of tools, beyond those mentioned in the questionnaire. 2 Intellectual Capital Measurement Another issue addressed in this study was the metrics used by Portuguese organizations to measure IC. Table 4 summarizes the metrics mentioned by respondents, grouping them by IC component: human, relationship and structural capital. Table 4. Summary of IC metrics survey Human Capital Metrics  Training programs (days per year)  Investment in training (per capita)  Employees in training plans (%)  Employee turnover  Execution rate of annual training plan  Value added per capita  Duration of training plans (average)  Full-time employees (%)  Average level of academic degree  Part-time employees (%)  Employees satisfaction (index)  Specialized/expert employees (%)  Average duration of employees relationship  Innovative employees (new ideas)  Age distribution of employees Relationship Capital Metrics  Employees with initiative (new ideas)  Absenteeism rate  IT literacy skills (average)  Internships (number)  Profits by employee  Grow rate of customer’s portfolio  Investment Information Technologies  % of small, medium and large customers  Investment in marketing  Profitability by costumer (average)  New customers/customers lost (rate)  Bill per customer (average)  Annual sales per customer  Customer’s satisfaction index  Market share in segment  Customers claims (number)  Business alliances and partnerships  Average duration of customer relationship  Customers contacts (number)  New contracts / proposals (rate)  Delay in delivery orders (average) 30 M.

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Advances in Information Systems and Technologies by Olivier Gendreau, Pierre N. Robillard (auth.), Álvaro Rocha, Ana Maria Correia, Tom Wilson, Karl A. Stroetmann (eds.)

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