Communication - download pdf or read online

By Nicki Stanton (auth.)

ISBN-10: 0333519639

ISBN-13: 9780333519639

ISBN-10: 0333519647

ISBN-13: 9780333519646

ISBN-10: 1349209252

ISBN-13: 9781349209255

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2 Reasons for Improving Listening In the final analysis, effective listening produces many salutary results: Encouragement to others. When others note that you listen to them in a non-threatening manner, they in turn lose some or all of their defensiveness and will usually try to understand you better by listening more effectively to you. Thus your effective listening often results in making others good listeners. Possession of all the information. We have already seen that to solve problems and make decisions more effectively, it is necessary to obtain as much relevant information as possible.

He will also occasionally pause before or after a word to give it emphasis, or before making a particularly important point. Tone The inflection, or up-and-down movement of your voice - tone - also affects the way in which your message is received. Variations in tone are often associated with pitch and speed in giving interest and emphasis to your speech. However, quite apart from the words you are saying, tone can betray your attitudes and emotions. Your attitude to your listener or listeners and to your message or subject is often indicated by the tone of voice you use.

3. Can you recall turning up for a meeting at work, or with a friend, early? late? You may have had good reasons but how might the other person have interpreted it? Non-verbal Communication 35 It is easy to assume we all experience time in much the same way. After all an hour is an hour, isn't it? And yet time is experienced differently by different nationalities, societies and cultures. In our culture, we have divided time into years, each of which consists of 365 days (365 1/4 to be exact), whereas the Muslim year is ten or eleven days shorter.

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Communication by Nicki Stanton (auth.)

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