By Matthias Daub
ISBN-10: 3834919284
ISBN-13: 9783834919281
The relocation of IT carrier supply to inexpensive nations is a longtime enterprise process this day. Matthias Daub develops a established framework for the administration of provider offshore facilities making an allowance for the strategic relevance of the prone and the features in their client relationships. particular case reviews provide very important insights into diversified carrier offshoring facilities in jap Europe. The examine indicates which coordination mechanisms to use and will function a tenet for teachers in addition to for practitioners.
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Extra resources for Coordination of Service Offshoring Subsidiaries in Multinational Corporations
Example text
For a discussion of quantitative versus qualitative research approaches see Kutschker et al. (1997). We concentrate only on company-internal offshoring to subsidiaries and not on international outsourcing. 1. S. 51 With the ongoing integration of Eastern European countries into the European Union, the region is fast becoming more attractive for foreign direct investment and as a service offshoring destination. 52 This function was selected because information technology is one of the most advanced areas for service offshoring53 and there is a high likelihood of finding suitable case studies.
We exclude personal services such as haircuts from our analysis. 22 2 – Theoretical Foundations Services can be tangible or intangible, either being directed at "goods or other physical possessions"88 or at intangible assets. 89 Since we analyze service delivery relationships within a company, there is always a membership relationship between the service organization and the recipient. 90 Some services can require physical contact between service provider and recipient (for instance, a taxi service).
Offshoring is "outsourcing to another country, most often today to India, Ireland, the Philippines, China, and other countries. However, the terms are also used interchangeably …" Robinson/Kalakota "[O]ffshoring is the migration of part or all of the value chain to a (2004), p. 2 low-cost location. Offshoring hinges on cost management through labor and skill arbitrage. " Robinson/Kalakota "Offshore outsourcing is the delegation of administrative, engineer(2004), p. " 30 2 – Theoretical Foundations Source Definition Roland Ber- Offshoring refers to the fact that "various service processes are in- ger/UNCTAD creasingly being shifted abroad.
Coordination of Service Offshoring Subsidiaries in Multinational Corporations by Matthias Daub
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